Our Return Policy:
Once your order is placed and shipped, if you receive a damaged item or WE SENT an incorrect part (does not cover misordered parts) , that’s on US. Please Let us know ASAP and we’ll fix it!
Otherwise, if you either order in error or change your mind post purchase, we are happy to accept your return within the first 30 days of receipt. Providing the parts received are in NEW perfect condition and have not been installed or partially installed. We ask only that you cover original outbound shipping cost, the cost to return the unwanted items to us and our costs to open, inspect, re-package and re-stock the items and fees we incur when we process your credit card or PayPal payment.
**Factory Direct & Special order products may have separate or additional restrictions or policies that will be communicated at time of return request/approval.**
Items Being Returned For Credit (Refund); You are responsible for shipping charges both ways and a restocking fee of 20%. Your credit amount will equal the actual price paid for the items only (less shipping) minus 20%. Items received in less than perfect (new) condition are not eligible for a refund. Parts that appear to have been installed or partially installed are not eligible for a refund. **Factory Direct & Special order products may have separate or additional restrictions or policies that will be communicated at time of return request/approval.**
Items Being Returned For In Store Credit Or Exchange; You are responsible for shipping charges back to us or the manufacturer directly. Your in store credit or exchange amount will equal the actual price paid for the items only. Items received in less than perfect (new) condition are not eligible for exchange unless agreed upon before hand in return authorization process. Parts that appear to have been installed or partially installed are not eligible for a exchange **Factory Direct & Special order products may have separate or additional restrictions or policies that will be communicated at time of return request/approval.**
Return Authorization-
Please contact us in advance in order to obtain a return authorization number. Packages without return authorization number marked clearly on the package(s) may be refused at our dock and the return authorization number is required to tie your parts back to you!
Return Request Form - CLICK HERE
Why do I pay restocking fees?
If the mistake was ours, you don’t! If you return for instore credit or exchange, you don't! If you return for credit/refund you are subject to the restocking fee this helps us keep our original prices and costs down when dealing with returned and not defective products. Remember, there are many costs associated with processing orders, so when a you place an order and return the goods, we the seller will have to spend more to handle the return as well as re-package, recondition and re-stock these items. We incur costs to open, inspect, re-package and re-stock the items as well as the fees we incur when we process your credit card or PayPal payment & refund. **Factory Direct & Special order products may have separate or additional restrictions or policies that will be communicated at time of return request/approval.**
*Katapult Customers Max Return Charges Of 20%